This Refund Policy explains how credits, payments, and refunds work on TeamOB - SafalHires, operated by TeamOB Solutions Pvt. Ltd. ("Company", "we", "us"). It should be read alongside our Terms of Service, which also governs your use of the Platform.
TeamOB - SafalHires runs on a prepaid credit system rather than subscriptions or recurring billing. Because of this, most of what would normally be a "refund request" elsewhere is handled differently here — this page explains exactly how.
01Overview
There are two separate things people sometimes mean by "refund," and TeamOB - SafalHires treats them differently:
- Credit refunds — asking for money back for credits you bought but didn't use, or didn't get the result you wanted from. These are not offered, for the reasons explained below.
- Payment or transaction issues — being charged incorrectly, charged twice, or charged without receiving credits. These are corrected, because they're processing errors, not change-of-mind requests.
The sections below cover both cases in detail.
02Free Credits
Every new account receives free credits on signup (5 via the website, or 10 via an affiliate / partner referral link), with no card required. Since no payment is made to receive free credits, there is nothing to refund — free credits simply expire 12 months after account creation if unused.
03Purchased Credits
Credits are purchased upfront in packs (Starter, Growth, Pro, or custom top-ups) via Razorpay. Once a payment is successfully processed and credits are added to your account:
- Scan credits are deducted only when an inbound application is actually screened (₹20 equivalent per application)
- Full credits are deducted only when you choose to download a sourced candidate profile (₹400 equivalent per download)
- Viewing a ranked shortlist — name, designation, company, match score — never deducts a credit
In other words, you are charged for outcomes you actively use, not for the act of posting a job or browsing a ranked list. This pay-on-use structure is part of why credit purchases themselves are non-refundable — by the time a credit is spent, the service it paid for has already been delivered.
04No Refunds on Credits
A few things about how TeamOB - SafalHires is priced make a traditional refund model unworkable, and we'd rather be upfront about the reasoning than just state the rule:
- Screening and sourcing work begins the moment a credit is spent — by the time you'd consider asking for money back on a used credit, the AI scoring, enrichment, or sourcing work has already happened and incurred real cost on our side.
- Unused credits don't expire quickly or get wasted easily — they roll over across every job you post for a full 12 months, so there's rarely a scenario where a purchase goes to waste.
- You only spend a credit when you choose to act on a result — download a profile, screen an inbox — so you're never charged for something you didn't review first.
If you're unsure whether a pack is right for you, the free 100 applications screened on signup are the right way to test the platform before buying anything.
05Payment & Transaction Issues
The rules above apply to change-of-mind or unused-credit situations. They do not apply to genuine payment processing errors. We will correct, and refund where appropriate, any of the following:
- Duplicate charge — you were charged more than once for the same credit pack in a single purchase attempt
- Charged but not credited — payment was deducted from your account or card, but the corresponding credits never appeared in your wallet
- Incorrect amount charged — you were billed an amount that does not match the pack price displayed at checkout
In these cases, once verified, we will either issue the missing credits to your account or refund the incorrect charge via the original payment method through Razorpay, typically within 7–10 business days of confirmation.
06Failed Job Processing
Job processing (screening, sourcing, enrichment, AI scoring) begins once a minimum credit balance is confirmed. If a job fails to process entirely due to a fault on our side — for example, a platform error that prevents any applications from being screened for a posted job — and no scoring or sourcing work was actually completed, the credits reserved for that job will be returned to your wallet.
This does not apply to jobs that processed normally but returned results you weren't satisfied with — relevance and match quality are covered under the Limitation of Liability section of our Terms of Service, not this policy.
We are also not liable for delays or failures caused by third-party service outages outside our control, including job board or payment gateway downtime.
07If TeamOB - SafalHires Discontinues Service
08How to Raise a Payment Issue
If you believe you've experienced a duplicate charge, a charge without credits, or an incorrect amount, contact us with the following details so we can verify and resolve it quickly:
- The email address associated with your TeamOB - SafalHires account
- The approximate date and time of the transaction
- The Razorpay payment ID or transaction reference, if available
- A short description of what happened
We aim to acknowledge payment issue reports within 2 business days and resolve verified issues within 7–10 business days.
09Contact
For refund, payment, or billing questions:
We reserve the right to update this Refund Policy at any time. Registered users will be notified of material changes by email. Continued use of the Platform after changes constitutes acceptance of the revised policy.